Frequently Asked Questions

Registering at filbet.com is quick and straightforward. Click the filbet.com Login link in the navigation menu and follow the on-screen registration steps. You will need to provide a valid email address, a mobile number, and create a secure password. Once submitted, you will receive a verification email — click the link inside to activate your account. The whole process takes less than three minutes, even on mobile.

You must be at least 21 years old to register and play on filbet.com. This is a strict requirement under PAGCOR regulations governing online casino gaming in the Philippines. filbet.com verifies player age during the KYC process, and any account found to belong to a person under 21 will be immediately closed. We take this seriously — no exceptions.

filbet.com requires identity verification before processing withdrawals. Accepted government-issued IDs include:

• Philippine passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's licence
• Unified Multi-Purpose ID (UMID)
• Voter's ID

You may also be asked to provide a selfie holding your ID and proof of address (e.g., a recent utility bill or bank statement). KYC documents are reviewed within 24–48 hours on business days.

No. filbet.com strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our support team — do not create a new account.

On the login page, click "Forgot Password?" and enter the email address linked to your filbet.com account. You will receive a password reset link within a few minutes. If you do not see the email, check your spam or junk folder. The reset link expires after 30 minutes for security reasons. If you still cannot access your account, contact our 24/7 support team.

filbet.com supports the most popular payment methods used by Filipino players:

• GCash – instant deposits, widely used across the Philippines
• Maya (PayMaya) – fast and reliable e-wallet option
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). filbet.com does not accept credit card deposits or any form of cryptocurrency.

The minimum deposit at filbet.com is ₱100 for GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by filbet.com, though your payment provider may impose their own daily limits. GCash and Maya deposits are typically credited to your filbet.com account within seconds.

GCash and Maya deposits are processed instantly — your filbet.com balance is updated in real time. Bank transfers typically take 15 minutes to 2 hours depending on the bank and time of day. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will resolve it promptly.

To withdraw, log in to your filbet.com account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your KYC verification must be completed before your first withdrawal can be processed. Withdrawals are reviewed by our finance team and typically processed within 1–3 business days.

The minimum withdrawal at filbet.com is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps in line with PAGCOR's AML requirements. filbet.com does not charge withdrawal fees, but your bank or e-wallet provider may apply their own transaction charges.

Common reasons for a delayed withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Additional security verification required for large amounts
• Bank processing delays on weekends or public holidays

If your withdrawal has been pending for more than 3 business days, please contact our support team with your withdrawal reference number.

filbet.com offers a wide range of games for Filipino players, including:

• Slots – hundreds of titles from leading providers, including Monster Triple and Space Max
• Bingo – live and virtual bingo rooms with multiple ticket options
• Live Casino – live dealer baccarat, roulette, blackjack, and more
• Table Games – classic casino table games in RNG format

All games on filbet.com are certified for fair play and use a verified Random Number Generator (RNG).

Yes — filbet.com is fully optimised for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. The mobile experience mirrors the desktop version, giving you access to all games, the cashier, account settings, and responsible gaming tools from your smartphone or tablet. Perfect for playing on the go, whether you are in Quezon City, Cebu, or Davao.

Absolutely. All games on filbet.com use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and dice roll is completely random and independent of previous results. filbet.com operates under PAGCOR's regulatory oversight, which requires regular audits of game fairness. You can trust that every game on filbet.com gives you a genuine, unmanipulated chance to win.

filbet.com regularly offers promotions for Filipino players, including welcome bonuses for new registrations, reload bonuses, free spins on selected slot titles, and special event promotions tied to Philippine holidays and sporting events like PBA season and major boxing bouts. All bonuses are subject to wagering requirements — check the specific promotion page for full terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the bonus terms carefully before opting in.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the full wagering requirement has been met. If you request a withdrawal before completing the wagering requirement, the bonus and associated winnings will be forfeited. Your real-money balance (deposits and winnings from real-money play) is always withdrawable at any time, subject to standard verification requirements.

Log in to your filbet.com account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. You can lower a limit at any time, but increasing a limit requires a 7-day cooling-off period to give you time to reconsider. These tools are free and available to every player.

If you need a break from gambling, filbet.com offers self-exclusion for a minimum of 6 months or permanently. To activate self-exclusion, contact our support team directly — it takes effect immediately. During self-exclusion your account is locked, all marketing is stopped, and you cannot re-register. We take self-exclusion requests very seriously and process them without delay. Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. filbet.com encourages players to reach out to our support team at any time. You can also use our self-exclusion and cooling-off tools immediately from your account settings. For additional support, PAGCOR operates responsible gaming programmes for Filipino players. Remember: Gambling is addictive. Know when to stop. You must be 21 or older to play on filbet.com.