Your privacy matters to us. This Privacy Policy explains exactly what personal data filbet.com collects, why we collect it, how we use and protect it, and what rights you have as a Filipino player under the Data Privacy Act of 2012.
This Privacy Policy ("Policy") describes how filbet.com ("filbet.com", "the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("Player", "User", "you") who access or use the filbet.com website, mobile platform, and related services. This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It should be read together with our Terms & Conditions.
1.1 filbet.com is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We recognise that trust is the foundation of a good gaming relationship, and we take our obligations under Philippine data privacy law seriously.
1.2 This Policy applies to all personal data collected through the filbet.com website at filbetcom.org, our mobile applications, customer support channels, and any other touchpoint through which you interact with filbet.com.
1.3 By registering an account or using any filbet.com service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.
Philippine Data Privacy Act: filbet.com processes personal data in accordance with the general data privacy principles of transparency, legitimate purpose, and proportionality as mandated by Republic Act No. 10173 and enforced by the National Privacy Commission of the Philippines.
2.1 filbet.com collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, cookies | Security, fraud detection, platform optimisation |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer service, quality assurance, dispute resolution |
2.2 filbet.com does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or responsible gaming purposes, and only with your explicit consent.
filbet.com collects personal data through the following means:
4.1 filbet.com uses your personal data for the following purposes:
4.2 filbet.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
5.1 filbet.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:
6.1 filbet.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances:
6.2 All third parties with whom filbet.com shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and to implement appropriate security measures.
7.1 filbet.com uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.
7.2 The types of cookies we use include:
7.3 You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the filbet.com platform.
8.1 filbet.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 In general, filbet.com retains account and transaction data for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act of the Philippines.
8.3 Gaming activity data used for responsible gaming monitoring is retained for the duration of your account and for a period of three (3) years following account closure.
8.4 Where personal data is no longer required, filbet.com will securely delete or anonymise it in accordance with our data retention schedule.
9.1 filbet.com implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, filbet.com will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
9.3 While filbet.com takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your filbet.com Login credentials.
10.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by filbet.com:
10.2 To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. filbet.com will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.
10.3 filbet.com may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
11.1 filbet.com does not knowingly collect personal data from individuals under the age of 21. The platform is strictly intended for adults aged 21 years and above in accordance with PAGCOR regulations governing online casino gaming in the Philippines.
11.2 If filbet.com becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all data will be deleted, and any balance will be handled in accordance with PAGCOR's requirements.
11.3 If you believe that a minor has registered an account on filbet.com, please contact our support team immediately so that we can take appropriate action.
12.1 The filbet.com platform may contain links to third-party websites or services. This Privacy Policy applies only to the filbet.com platform. filbet.com is not responsible for the privacy practices of any third-party website and encourages you to review the privacy policies of any external sites you visit.
13.1 filbet.com reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Where changes are material, filbet.com will notify registered players via email or in-platform notification.
13.2 Your continued use of the filbet.com platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, please cease using the platform and contact us to close your account.
14.1 filbet.com has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer – filbet.com
Email:
14.2 For general customer support enquiries, please contact:
14.3 If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
From the moment you register to every peso you deposit, filbet.com applies multiple layers of protection to keep your personal information safe and private.
All data transmitted between your device and filbet.com is protected by industry-standard SSL/TLS encryption — the same technology used by Philippine banks.
We verify every player's identity before processing withdrawals. This protects you and ensures no one else can access your filbet.com account or funds.
Sensitive personal and financial data is encrypted at rest. Even in the unlikely event of a breach, your raw data cannot be read without the encryption keys.
filbet.com fully complies with Republic Act No. 10173. We have a registered Data Protection Officer and follow all NPC guidelines for data handling and breach notification.
Your personal information is never sold, rented, or traded to third-party marketers. Data is shared only with payment processors and regulators as required by law.
Access, correct, or request deletion of your personal data at any time. Filipino players have full rights under the Data Privacy Act — and filbet.com honours every one of them.
Play with Confidence
Now that you know how filbet.com handles your data, you can play with full confidence. Register today, deposit with GCash or Maya, and enjoy a secure, PAGCOR-regulated gaming experience built for Filipino players.
Must be 21 years or older to register and play. Please gamble responsibly.